Shipping policy

Items will be dispatched within 1 day of your order being placed.  

Please refer to the Australia Post website for your area for delivery timeframes. 

Items purchased on the Blue Willow website will be shipped within Australia only. 

We cannot be held responsible for loss, delay or damage by Australia Post or courier or other freight company. Once items have been shipped, they become the property and responsibility of the purchaser. If an order arrives damaged, or is misplaced, it is the purchaser’s responsibility to advise us immediately and provide us with photographic evidence. It is the purchaser’s responsibility to liaise with Australia Post or courier or freight company. No refunds or replacements will be given for products missing or damaged in transit. We will however provide all assistance and give you all the necessary information to make your claim.